REFUND AND CANCELLATION POLICY

At ROCKG, we strive to provide a reliable, high-performance SaaS Point of Sale (POS) solution to empower your business operations. Please review our policy regarding software subscription fees, cancellations, and refunds.

1. Free Trial Period

If you sign up for a free trial of SMART FUEL, you will have full access to the selected plan features during the trial period without charge.

  • You may cancel your account at any time prior to the end of the free trial period to avoid being charged.
  • If you do not cancel before the trial expires, your designated payment method will be automatically billed for the subscription tier selected.

 

2. Subscription Billing & Automatic Renewals

  • Billing Cycles: Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan).
  • Auto-Renewal: Your subscription will automatically renew at the beginning of each billing cycle unless you cancel it before the renewal date.

 

3. Cancellation Policy

  • How to Cancel: You can cancel your subscription at any time through your Account Dashboard under “Billing Settings” or by submitting a written request to support@rockgmicrotech.com.
  • Effect of Cancellation: Upon cancellation, your subscription will remain active until the end of your current paid billing period. You will not be charged for the subsequent billing cycle.
  • Data Access: You will maintain access to your account and store data until the end of the paid period. We recommend exporting all sales logs, inventory reports, and customer records prior to the account expiration date.

 

4. Refund Policy

  • Non-Refundable Fees: All subscription payments, add-on module charges, and set-up fees are strictly non-refundable.
  • No Prorated Refunds: We do not offer refunds, partial refunds, or account credits for:
    • Mid-cycle subscription cancellations.
    • Unused days or months remaining in a billing cycle.
    • Inactive or unused accounts.
    • Downgrades to a lower subscription tier during an active cycle.

 

5. Exceptions & Discretionary Credits

In exceptional circumstances, such as extended service outages caused solely by our critical infrastructure failure (excluding scheduled maintenance or external network issues), management may, at its sole discretion, issue account credit towards future subscription billing. Any such credit decision is made on a case-by-case basis and does not establish a binding precedent.

 

6. Payment Gateway & Hardware Charges

  • Hardware Sales: Any physical hardware purchased through third-party partners (e.g., card readers, barcode scanners, receipt printers) is subject to the return and refund policies of the respective hardware manufacturer/distributor.
  • Payment Processing Fees: Transaction processing fees, gateway charges, chargeback fees, or processor adjustments levied by third-party payment gateways are entirely independent of SMART FUEL subscription fees and are non-refundable by us.

 

7. Contact Us for Billing Queries

If you believe there has been a billing error or unauthorized charge, please contact our support team immediately:

  • Support Email: support@rockgmicrotech.com
  • Billing Desk: +91 SA 000ROCKG (+91 72000 76254)
    +91-431-2761158
  • Address: First Floor, 79/1 Ramakrishna Nagar,
    Iluppur Road, Kallukuzhi,
    Tiruchirappalli- 620 020
    TamilNadu, INDIA