Explore our Business Process Transformation services.

Breaking down complex business processes and redesigning them to bring more value than ever before.

We believe processes can cause significant transformations in companies and institutions. Issues such as cost reduction, time savings and customer experience become sources of these transformations, leading to a raise in the value of the business and its customers, focusing on increased efficiency and more profitable operations

  • Phase 1: Analyze ‘as is’ process

    We study existing processes and identify critical factors to be retained in the business flow. Our experts highlight deficiencies and operational shortcomings.
    We also identify process risks and build safeguards against them.

  • Phase 2: Design ‘to be’ process

    We formulate a ‘to be’ process, eliminating operational inefficiencies and planning for risk mitigation. Next, we re-design the organizational structure, defining and mapping the skills matrix. The feasibility of implementing the new process is discussed with stakeholders.

  • Phase 3: Implement and improve

    Detailed migration and implementation plans enable a smooth transition to the new phase. Appropriate education and training modules help your people own the change, while our team catalyses the processes and functions as your implementation partner.

In our work with automobile companies, we developed Smartshop, tailored to their specific needs and objectives. Here's a glimpse into how we can assist:

Process Mapping and Analysis:

We begin by mapping and analyzing the existing automobile processes in the company. We identify inefficiencies, bottlenecks, and areas for improvement. For example, we may find that the process of ordering raw materials involves manual paperwork and multiple approval steps, causing delays and errors.

Process Design:

Based on the analysis, we work with the company’s stakeholders to design a new, optimized process. For example, we propose implementing an automated procurement system integrated with suppliers, where orders can be placed electronically, approvals can be streamlined, and inventory levels can be monitored in real-time.

Process Implementation:
We assist in implementing the new process. This may involve configuring and customizing the procurement system, training employees on how to use it effectively, and ensuring a smooth transition from the old process to the new one.

Results you can measure.


Cost savings from a complete redesign


Reduction in year-over-year contact minutes for a manufacturer


Improvement in customer satisfaction ratings for a large provider


To enable continuous operations and link communications, ROCKG selects the finest practices.

Do you want to apply business process transformations in your organization?

Please send us your enquiry to us, we will get back to you soon